If you don’t have any problems, Brighthouse can be great. But then, companies you really want to do business with prove that to you WHEN THERE IS A PROBLEM.
9/1/2010 – This company has gotten to have some of the WORST internal communications ever. The truly unfortunate part is that once you have a problem, you know it’s not going to be resolved soon, if ever. Typically, you call it in and the first response will always be that they don’t see a problem, don’t understand why you would have one. Then, in the following days, you may find out a little different, as you learn something from a neighbor or you get a call from Brighthouse themselves. It may get fixed, may not, may persist for a while.
This latest round I called in to say we LOSE HD channels now regularly. The channel will simply go dead, either when it’s on or recording. I thought there was some problem with a satellite or with the station itself. Nope. Call Brighthouse and the “customer service” person says it’s the signal. Any offer to help resolve it? Nope. Problem continues.
If there was another choice which we could easily move to, I would DEFINITELY try it now. Brighthouse is slowly but surely making me lose all confidence in their performance.
Clyde M.
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8/12/2010 – I am so incredibly disappointed with Brighthouse. After hearing about how they have the best customer service, I was excited to sign up for cable internet service. After doing some research online, we found their intro deal for $41 a month for 6 months and then $47 a month after that. We placed an order online, and were contacted by their customer service representative right away. He told us that we were in luck; because we were in a new development, our homeowner’s association was paying for basic cable. Because of this, if we upgraded to HD cable, we could get both cable and internet for 46/month for the entire time we lived in the house.
Well, we thought this sounded like a great deal! We have not had cable in 12 years because we don’t watch it, and it’s way too expensive. I questioned him several times, and got the assurance that yes, it was $46 a month for both cable and internet for the entire time we lived in this house.
So, great! A technician came out the next day, set everything up, and we were good to go!
Until we got the first month’s bill: $180. For set-up fees (for which we were told there were none), and HD cable service, plus 47/month for internet.
I was irate! Spent an hour on the phone arguing with their customer service department, who could not help me, said that she would need to contact the person that we talked to in the telemarketing department, and would get back to us that day.
Well, of course, we never heard back. Called back, and was told that we should be happy because we had a $50 credit on our account, but we still owed $191 dollars at this point for 2 months of cable service.
I just cancelled the service because these people are completely incompetent! Customer service is a joke and they are flat out liars.
DO NOT SIGN UP WITH BRIGHTHOUSE!!!
Mo Q.
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9/10/2009 – Brighthouse drives me nuts, seriously bananas. I seriously would be on the Fios now, but for some damn reason Verizon doesn’t want to take my money. In the past few months I have had a tech out to my house close to ten times…TEN TIMES. They do try to make it right, but they get it wrong so much, it almost doesn’t matter. Seriously, Brighthouse, if you’re reading, you better tighten up, or I’m jumping ship asap.
Justin R.
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(Source: http://www.yelp.com/biz/brighthouse-networks-clermont )